Robin Schildknecht Huffman
Innovative healthcare leader driving experience results through patient-focused, employee-centered strategies to drive organizational performance.
- Role
- Director, Patient Experience at UC Health
- Location
- Union, KY, US
- LinkedIn followers
- 500 followers
About Robin Schildknecht Huffman
Human experience and cultural transformation leader with over 25 years of influence and…
Experience
Director, Patient Experience
May 2020 — Present
Leadership of Patient Experience department at UC Medical Center, including the enterprise Patient Experience Nurse Manager team. Drives results through analysis and evaluation of targeted patient experience improvement initiatives for inpatient and outpatient services, ensuring alignment to organizational priorities and patient experience system-wide goals.o Advises system leadership on patient experience work, ensuring alignment with organization and site strategic plans around operational performance measures and employee engagement. o Uses critical thinking and influence to implement strategies and tactics that are sustainable, to ensure continued growth and works with teams to scale and spread across the healthcare enterprise.o Collaborates with leaders, physicians, staff, and other personnel to identify and mitigate barriers as identified through patient complaints, grievances, and performance with process and outcome measures.
Education
Aveta Business Institute
Six Sigma Green Belt
Eastern Kentucky University
Bachelor of Science - BS
University of Kentucky
Master of Health Administration
Skills
- Healthcare
- Jboss Application Server
- Tomcat
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Interdisciplinary Collaboration
- Unified Modeling Language (Uml)
- Agile Methodologies
- Javascript
- Uml
- Management
- Mysql
- Customer Service
- Microsoft Exchange
- E-Commerce
- Physician Relations
- Oracle
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Jquery
- Physicians
- Oop
- Coaching
- Xml
- Rest
- Performance Improvement
- Public Health
- Design Patterns
- Consulting
- Test Driven Development
- Continuous Integration
- Pmp
- Strategic Consulting
- Hipaa
- Hospitals
- Communication Skills
- Java
- Ruby
- Lead Change
- Postgresql
- Medicaid
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