Robin Shield
Performance and Insights Planning Manager - Interim @Home Group
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WORK HISTORY
Performance and Insights Planning Manager - Interim @Home Group
Newcastle Upon Tyne, GB
Spearheading customer analytics and insights initiatives using diverse data sources to drive customer-focused changes. • Managed resource planning for customer service and relations operations, ensuring optimal efficiency. • Developed and implemented Key Performance Indicators (KPIs) for performance monitoring in a regulated environment. • Led cross-functional teams in customer insight and resource planning, fostering a culture of collaboration.
EDUCATION
Northumbria University
Diploma in Marketing and Market Research
The London School of Economics and Political Science (LSE)
Bachelor's degree
The London School of Economics and Political Science (LSE)
BSc
The Open University
Professional Diploma in Management
SKILLS
ABOUT ROBIN SHIELD
With over 10 years of experience of leading analytics and capacity planning teams at TSB…
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