Robin Pollock

Director Technical Support @Matrox Video

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2022 — Present

Director Technical Support @Matrox Video

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Dorval, QC, CA

EDUCATION

1993 — 1994

School of business

DEC, Computer electronics

SKILLS

Business DevelopmentBusiness IntelligenceOperating SystemsHardwareSolution SellingProblem SolvingStreaming MediaIntegrationTechnical DocumentationProduct DevelopmentLeadershipTeamCustomer ServiceDigital VideoBusiness Process8d Problem SolvingCommitted to Customer SatisfactionCustomer EngagementNetworkingElectronicsTeam LeadershipSoftware DocumentationWindowsProfessional ExperienceTroubleshootingManagementQuality AssuranceProblem AnalysisProduct ManagementTechnical SupportCross-Functional Team LeadershipBusiness Process ImprovementComputer HardwareProject ManagementCustomer SatisfactionTestingResourceful Problem-Solving

ABOUT ROBIN POLLOCK

Robin Pollock is a dynamic technical professional with over 25 years of experience managing customers and a proven reputation for getting things done. A passionate leader with a broad background in customer support, project management, presales, post sales and leadership, Robin has a clear understanding of how to meet client’s requirements and has consistently delivered a high degree of customer satisfaction during his long-time experience as Technical Support manager. Leading the Technical Support effort for fortune 500 customers has exposed Robin to a broad set of project and business scenarios giving him a wealth of experience to draw on. Robin is a Senior Technical Support manager and has lead hundreds of projects in his career. Robin excels at building high performance teams and getting the best out of fellow team members. His motivational sprit is contagious to anyone that works with him. Win-Win is the only way. For the last 15 years, Robin has been the Technical Support manager for the team that transformed Technical Support into Technical Support for Professionals, one of Matrox’s most valued assets-Instilled “Technical Support for Professionals” raising awareness and becoming the voice of the customer at Matrox- acts as the customer interface for the worldwide deployments of Matrox hardware- an experienced consultant, Robin is smart, results oriented and a strategic thinker- a Technical Manager with a natural business acumen.Specialties- Anything that touches the customer.

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