Robin Patel
Results-Driven Customer Support Leader | 18+ years delivering world-class Customer Experience.
- Role
- Global Support Manager at Gravitee
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Robin Patel
Accomplished leader with deep expertise in scaling customer support operations across North America, EMEA, and APJ. I drive operational excellence through strategic people development, process optimization, and technology innovation.I excel at bridging the gap between complex technologies and end-users, leveraging strong technical acumen in Java (Heap/Performance Optimization), BigData (Cloudera), Google Cloud Platform (GCP), Application Security (SSL/Kerberos), ETL Data Integration (Talend), and Oracle Middleware (Weblogic)/Apache Webserver).I have a proven track record in building and scaling high-performing teams in Technical Support Engineering, Technical Account Management, Customer Success and Incident & Escalation ManagementLet\'s connect to discuss how customer-centric leadership can transform your Support organization.
Experience
Global Support Manager
Mar 2026 — Present
Education
Nagpur University
Bachelor's degree, Mechanical Engineering
Indian School of Business
Management Information Systems, General
2018 — 2019
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