Robin L.
Premium Customer Success @ Bill.com | Communicating with Empathy, Working with Upset Customers
- Role
- Customer Success Iii at BILL
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Robin L.
Experienced accounts receivable professional with over 20 years of expertise in senior and lead-level roles, specializing in B2B collections, business analytics, and general accounting. Proven ability to drive business operations, with a strong background in customer service, service and product implementation, and client retention.Industry experience spans healthcare software, SaaS, real estate technology, life sciences, and the health and beauty manufacturing sectors.Proficient in Microsoft Office Suite (Excel, Word, Outlook) and skilled in various ERP and CRM systems including SAP, NetSuite, Oracle 11i, Salesforce, as well as receivables solutions such as Zuora, HighRadius, FIS GetPaid, Braintree, Bill.com, Sage Intacct, QuickBooks (Desktop and Online), Zendesk, and Okta.
Experience
Customer Success Iii
Feb 2021 — Present · El Cajon, CA, US
Provide support to users through live chat and email support channelsHandle Inbound/Outbound phone callsAdvocate for the customer within the scope of the company proceduresApplies accounting knowledge to anticipate customer needs and provide solutions or alternatives to the full satisfaction of our customers.Exceeds customer expectations regarding knowledge of payments, platform or accounting related questions.Learn how the Bill.com app syncs with various Accounting Software Programs.
Education
Kelsey Jenney Business College
Associate of Science, Accounting & Business Managment
1995 — 1997
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