Robin Malhotra
Management Consulting Principal Director @埃森哲
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WORK HISTORY
Management Consulting Principal Director @埃森哲
Calgary, AB, CA
EDUCATION
Indian Institute of Technology, New Delhi
Continued Education Program , Project Management
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Electronics and Communication
Indian Institute of Management, Calcutta
Executive Program in Sales & Marketing, Sales
SKILLS
ABOUT ROBIN MALHOTRA
As a Management Consulting Senior Principal at Accenture, I bring over twenty years of experience advising senior business and technology leaders on customer experience (CX) and digital transformation strategies. My work focuses on creating transformation roadmaps, redesigning operating models, and aligning technology investments with organizational objectives. Specializing in large-scale contact center modernization, including CCaaS, conversational AI, and analytics platforms, I leverage expertise in customer journey mapping and digital transformation. By providing strategic guidance and hands-on leadership, I aim to empower organizations to enhance their CX capabilities and achieve measurable business outcomes.
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