Robin L. Hendrix

About Robin L. Hendrix

I build UX organizations that outlast the people who build them.For more than 20 years I have led UX across Fortune 500 enterprises and fintech environments, transforming reactive teams into structured, accountable organizations with measurable delivery outcomes. My work goes beyond experience design. I build operating models, governance systems, and leadership structures that reposition UX as a disciplined, high performing business function.I have led UX transformations at Lowe\'s, Wells Fargo, Bank of America, and Paychex, rebuilding delivery systems from the ground up and embedding AI responsibly across research, prototyping, and sprint operations. I do not treat AI as experimentation. I build governed frameworks that make AI safe to scale inside enterprise environments.What I build- Enterprise UX operating models with defined governance and intake standards- AI integration frameworks across research, content, and design disciplines- Cross-functional accountability systems that increase delivery predictability- High-performing multidisciplinary teams of up to 30+ across global organizations- UX functions from zero inside regulated financial and fintech ecosystemsWhat the work produces- Reductions in rework and mid-sprint requirement changes- Improvement in sprint commitment accuracy- Reduction in research synthesis time through governed AI workflows-$2M to $4M client relationships preserved and expanded under delivery pressureI specialize in regulated financial ecosystems, distributed global teams, and organizations that need UX to operate as a strategic business partner, not a support function.Currently open to Director of UX, Head of UX, VP of UX, and VP of Product Design roles at global, remote-first companies where governance, AI fluency, and delivery discipline create competitive advantage.Enterprise UX Operating Architecture - Portfolio\"Three case studies demonstrating enterprise UX transformation, global delivery operations, and AI governance across Fortune 50 environments.Portfolio: bit.ly/RobinHendrixPortfolio

Experience

1. Sr Manager, Ux Design

   Lowe's Companies, Inc.

   Jun 2024 — Present · US

   Architected and operationalized an enterprise UX operating model across a 30+ person organization with no prior governance structure, leading Design, Research, and Content with 12 direct reports across 5+ product verticals. Key outcomes- Reduced rework by ~40% and improved delivery velocity by 30% through UX Ready intake standards and sprint commitment frameworks - Reduced escalation frequency through transparent sprint governance and structured cross functional touchpoints - Achieved full AI adoption across three disciplines- Embedded ChatGPT and Figma Make inside governed enterprise workflows across research, prototyping, and sprint delivery

Education

• Bennett College For Women

  Graphic Arts & Digital Technology, Digital Communication and Media/Multimedia

Skills

• Budgets
• Leadership
• Wordpress Design
• Html
• Vendor Management
• Graphic Design
• Project Management
• Offset & Screen Printing
• Adobe Creative Suite
• Microosft Office Suite
• Content Management Systems
• Management
• Ms Project
• Cms
• Art & Layout Direction
• UX Experience
• Content Mapping
• Cross-Functional Team Leadership
• Public Speaking
• Web Development
• Customer Service
• Sdlc
• Wordpress
• Web Design
• Social Media
• UI/UX Design
• Adobe Acrobat
• Project Conceptualization & Strategy
• Abode Creative Suite
• Business Intelligence
• Dreamweaver