Robin George
Technology Manager @The Home Depot Canada
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WORK HISTORY
Technology Manager @The Home Depot Canada
Toronto, ON, CA
Incident and Change Management
EDUCATION
Institute of Hotel Management
Bachelor's Degree, Bachelor of Science: Hospitality and Hotel Administration.
Institute of Management Technology, Ghaziabad
Master of Business Administration (M.B.A.), Post Graduate Diploma in Management (Executive)
SKILLS
ABOUT ROBIN GEORGE
ITIL Certified Service Management professional with over 9+ years of experience in IT operations & support including extensive experience in Service Delivery, Incident, Problem, Change and Datacentre Management.My expertise includes applying best practices and concepts of ITIL to setting up and managing IT infrastructure to ensure effective governance and process compliance. I have excellent communication, and people management skills demonstrated through my ability to delegate, and work through all levels of an organization - internal as well as client-facing.Over the last 11 years, my support, both from an operational and site management perspective, to infrastructure services has been to critical, fast-paced and time-intensive functions, ranging from data advisory to financial services. I have managed multiple platforms/applications, ensuring key functions are managed effectively through timely communication to the relevant business/system areas.Through my years of experience, I have worked with multi-functional teams spanning across multiple demographics. This has also helped me adapt to the dynamic requirements that come with being in a service-led role.Skilled in: ITIL Foundation (V3)| Vendor Management | ServiceNow | HP Service Manager | Monolith | Jira | SharePoint | Control-M Automation Tool | Change Management | Service Delivery Management | Major Incident Management | Problem Management | Project Management | Service Level Management | Availability Management | Management Reporting | People Management | NOC Operation|
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