Rob W.

Field Support Sr Advisor - Executive End User Support @Elevance Health

Virginia Beach, VA, US

Primarily supports Senior Management and Executive Level Users.Provide upper tier support remotely for traveling Executives as needed.Provides consulting and hands on guidance to Senior Leadership and Executives for various technology topics.Works with Team Members to help resolve escalations.Meets with customers to recommend hardware that meets their needs.Assists other technicians with complex hardware installations and customer needs assessments.Works with the software bundling team on defining technical building requirements for new applications Assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries.Provides remote-hands work for other IT groups or outsourcers.Troubleshoots and repairs complex computer software problems.Participates in single and large scale moves and move plan meetings.Performs Technology refresh installations and end user acceptance testing.Works with external contract labor to conduct Technology refresh work on schedule.Responsible for the progression of Technology refresh and overseeing that adequate stock is onsite, salvage runs are routinely performed and the Asset Management database is performed.Participates in other lights-on projects where technical resources are needed.Attends regularly scheduled project meetings and may provide technical and logistical advice to a project team.Mentors and assists other technicians with hardware related problems.Works with respective teams to assist in the completion of Projects that have an impact on Anthem ExecutivesSupport Off-site meetings with technology needs and works directly with hotel IT Staff to insure needs are metTest and evaluates new technologies for future deployment to Executive End UsersWorks with other Teams within the Organization to ensure proper software deliveries to the Executive End UsersCreates dashboards to properly manage all Executive Devices