Robin Bhargava

Client Success Manager @Star Telecom

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Client Success Manager @Star Telecom

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Mississauga, ON, CA

EDUCATION

2010 — 2012

Sikkim Manipal University

Master of Business Administration (MBA), Total Quality Management

2002 — 2005

Delhi University

B.Com, Commerce

N/A

University of Toronto - Rotman School of Management

MBA Essentials, AI

SKILLS

Client ServicesBusiness Process ImprovementTransition ManagementBusiness Process Outsourcing (Bpo)Quality ManagementClient RelationsManagementProject ManagementBusiness AnalysisVendor ManagementBpoCall CentersProject ImplementationCustomer Relationship Management (Crm)MisStrategic PlanningCustomer ServiceTeam ManagementLeadershipConsultingChange ManagementContact CentersInvoicingOrganizational DevelopmentClient Development

ABOUT ROBIN BHARGAVA

Visionary leader and enthusiastic learner who rapidly adapts to emerging technologies with excellent networking skills. 16+ Years of experience in handling clients from all across Canada, USA, LATAM & Great Britain • MBA in Quality Management, PMP & Six Sigma green belt trained professional • Software licensing, sales pipeline assistance and generating additional revenue SaaS • Completed 250+ value add projects for clients to improve efficiency and reduce cost • Strategic sales support experience in working with the sales team to generate new sales • Subject matter expert with training skills, conducted various onsite training and demos for the clients • Passionate about sales, marketing, technology and customer service • Expert in networking and engaging clients to add success and business growth along with customer retention • Experienced in leading Training and Implementation teams in a B2B customer-centric SaaS environment • Eager in building lasting relationships with customers to ensure longevity • Developed processes, procedures, and documentation along with contracts, RFPs and proposals

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