Robin Singh Yadav
AI Enthusiast | Freelance Graphic Designer | Excel Data Visualization | Office Administration & Operations Management | Customer-Centric Solutions.
- Role
- Senior Associate at Tech Mahindra
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Robin Singh Yadav
Quality-driven professional with 6+ years of experience in Quality Assurance, Operations,…
Experience
Senior Associate
Mar 2025 — Present · New Delhi, IN
Act as the first point of contact for customer queries related to Reliance Digital products, services, billing, and store transactions.*Provide real-time assistance for order placements, product availability, delivery tracking, and payment status.*Liaise between customers and Reliance Digital store teams to ensure timely service fulfillment and customer satisfaction.*Manage and update customer interactions, complaints, and resolutions in the CRM system with accuracy.*Escalate unresolved or high-priority issues to relevant departments following defined escalation protocols.*Support the promotion of new products, offers, and schemes during customer interactions.*Adhere to all process compliance guidelines, quality standards, and performance KPIs as set by Tech Mahindra and Reliance Digital.*Participate in ongoing training sessions to maintain product knowledge and service excellence.
Education
May Flower Public School
High School
2013 — 2014
Institute for Excellence in Higher Education(IEHE),Bhopal(Autonomous)
Bachelor of Commerce - BCom
2016 — 2019
May Flower Public School
Higher Secondary
2015 — 2016
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