Robin Travis Britto

Inside Sales Representative @Recoup Health

Bengaluru, IN

Primary Responsibilities:*Lead Engagement and Conversion:*Initiated contact with pre-qualified leads via phone and email, fostering trust andrapport through personalised communication.*Utilised consultative sales techniques to guide potential patients toward Recoup*Health’s specialised healthcare services.*Comprehensive Understanding and Personalised Communication:*Developed in-depth knowledge of Recoup Health’s suite of Functional Medicine,*Lifestyle Medicine, and Physical Medicine & Rehabilitation services.*Tailored communication strategies to align with patients\' unique healthcare needs,ensuring an informed decision-making process.*Effectively conveyed Recoup Health’s value proposition, establishing it as the premierchoice for personalised healthcare solutions.*Appointment Scheduling & Patient Onboarding:*Assisted patients throughout the online appointment process, ensuring a seamlesstransition from inquiry to confirmed booking.*Provided ongoing support to enhance the patient experience, addressing concerns andensuring high engagement.*Key Performance Metrics:*Volume of calls made to prospective patients.*Lead conversion rate (inquiries to booked appointments).*Appointment show-up rate.*Patient satisfaction scores based on feedback surveys.*Additional Responsibilities:*Collaborated with the on-ground sales team to ensure a smooth transition for patientsvisiting the clinic post-appointment.*Proactively addressed patient concerns during the booking process, ensuring highsatisfaction and retention.*Analyzed lead conversion trends and provided insights to managers to enhance salesstrategies and outreach effectiveness.*Tools & Technologies:*CRM platforms such as Salesforce, HubSpot, and Zoho for lead management andpatient engagement.*Omnichannel communication tools for efficient follow-ups and personalizedengagement.

St. Aloysius College, Mangalore-575003

Bachelor's in Computer Applications