Robin Singh
Network Engineer | CS Ops @CISCO | Swimming (State level), MMA (National level), GYM(Trainer, Diet Nutritionist, Management )
- Role
- Customer Success Network Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Robin Singh
As Customer Success Manager, I focuses on building meaningful relationships and…
Experience
Customer Success Network Engineer
Dec 2022 — Present · Bengaluru, IN
Streamlined customer support processes by coordinating between engineering, support, and account teams, ensuring fasterresolution times and improved SLA adherence.Analyzed recurring customer issues and network performance metrics to identify trends, enabling leadership to make data-drivendecisions that improved customer experience.Worked with CRM and ticketing systems (e.g, Salesforce, ServiceNow, internal Cisco platforms) to track customer interactions,escalations, and adoption metrics.Partnered with Sales, Customer Success, and Technical Support teams to align on customer priorities, ensuring consistent andscalable success delivery.Documented playbooks for handling complex customer escalations, improving knowledge-sharing and reducing repeat incidents.Created dashboards and reports for leadership on customer health, escalations, and resolution timelines, driving accountability andtransparency.Acted as the bridge between customer feedback and Cisco’s internal teams, ensuring product improvements and operationalprocesses aligned with client needs.
Education
St. Joseph's Evening College (Autonomous)
Bachelor’s of Computer Application (BCA), Computer Application
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.