Robin Accenture Patnaik

About Robin Accenture Patnaik

With over 18 years of experience in the Information Technology and Life Sciences industry, I currently serve as a Service Delivery Associate Manager, leading a high-performing team of Digital Project Managers across the APAC and European regions.My core focus lies in managing and delivering end-to-end omnichannel campaigns (email, web, e-detailing, webinars, print, and video) for global life science clients. I thrive at the intersection of digital marketing operations, project leadership, and stakeholder collaboration, consistently driving excellence and innovation.My journey has also been marked by a strong foundation in content marketing, where I’ve had the privilege of leading and mentoring talented content writers, editors, and copywriters, helping them grow while delivering high-impact messaging. I bring a well-rounded skill set in people management, CRM platforms, process improvement, stakeholder engagement, and cross-functional team leadership. I’m deeply passionate about empowering individuals, building scalable systems, and delivering data-driven results.Holding an MBA in Operations from the University of Mumbai, I remain committed to continuous learning and leading impactful digital transformation within the healthcare and life sciences space.Let’s connect and collaborate on building meaningful, insight-driven digital journeys -)

Experience

1. Service Delivery Associate Manager

   Accenture

   Sep 2023 — Present · Mumbai, IN

   As a Service Delivery Associate Manager, I lead a dynamic team of content/creative writers, editors, and copywriters, both in the United States and India. My role is centered around ensuring the seamless delivery of digital and content services across multiple platforms. I take pride in meticulously managing these services to ensure they align with the agreed-upon standards and deliverables.With a strong focus on both the US and Indian markets, I steer cross-border teams to cater to various services across diverse digital platforms. My dedication to excellence and commitment to optimizing service delivery processes allow us to consistently meet and exceed our clients\' expectations in this fast-paced and ever-evolving digital era.

Education

• ITM Group of Institutions

  Master of Business Administration - MBA, Business Administration, Management and Operations

  2009 — 2011

• C. K Thakur College

  Bachelor's Degree, Bachelor in Management Studies

  2004 — 2007

Skills

• Team Management
• Digital Asset Management
• Customer Service Management
• Requirements Analysis
• Outsourcing
• Business Process Improvement
• Crm
• Graduate Recruitment
• Reporting & Analysis
• Customer Service
• Training
• Training Management
• Business Analysis
• Bpo
• Process Specialist
• Change Management
• Project Management
• Vendor Management
• Customer Relationship Management (Crm)
• Management
• Leadership
• Client Relationships Strengthening
• Data Analytics