Robin Maner

About Robin Maner

High-performing Manager with over twenty years’ experience in customer facing…

Experience

1. Mortgage Loss Mitigation Supervisor

   loanDepot

   Jan 2022 — Present · Plano, TX, US

   Provide leadership, direction and coordination of all activities for Loss Mitigation Operations. Hire, train and develop staff to efficiently process all aspects of loss mitigation, while continuing to meet all applicable guidelines.• Monitor changing guidance and ensure updates are made to all policies and procedures timely and in accordance to investor requests, as well as any applicable law;• Develop and maintain processes with a focus on compliance and risk management.• Train and develop staff to follow through with policies and procedures and any updates as they are received from investors, state or federal regulations as needed;• Create and manage strategies to meet performance goals, company initiatives, client requirements and KPIs for the department; • Measure progress of associates on a daily and monthly basis through reporting to track QA, compliance as well as quantity;• Ensure all timelines are met;• Partner with internal departments to complete tasks and process the completion of any necessary loss mitigation or resolve any possible issues.

Skills

• Process Improvement
• Loan Servicing
• Team Building
• Management
• Budgets
• Finance
• Residential Mortgages
• U.s. Federal Housing Authority (Fha)
• Strategic Planning
• Mortgage Underwriting
• Microsoft Excel
• Negotiation
• Microsoft Word
• Team Leadership
• Interviewing
• Financial Services
• Employee Training
• Banking
• Risk Management
• Business Process Development
• Loss Mitigation
• Mortgage Servicing
• Hiring
• Business Process Improvement
• Underwriting
• Customer Service
• Training
• Loans
• Interpersonal Skills
• Microsoft Office
• Sales
• Analytical Skills
• Credit
• Mortgage Lending
• Leadership