Robin Maher
Vice President of Associations & Corporations @Enriched Academy
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WORK HISTORY
Vice President of Associations & Corporations @Enriched Academy
Calgary, AB, CA
Spearhead financial wellness partnerships with Fortune employers, scaling client onboarding and engagement programs to drive measurable ROI. Lead the strategic transformation of the client success & marketing functions: developed and implemented a scalable onboarding framework, lifecycle marketing, and utilization-driving campaigns to support aggressive growth targets. Key Leadership Highlights:• Establish the client success KPIs and incentive compensation models to foster a client-centric environment while aligning performance with business goals. • Developed the Net Promoter Score framework and collaborate with C-suite clients to create innovative engagement strategies to support business objectives.• Built a cross-functional onboarding process between Sales & Client Success to support a consultative model and optimize early-stage client metrics.• Created sales enablement collateral to support a seamless client transition from pre-sales to onboarding. • Improved NPS scores to 93%(FY25) by introducing Quarterly Impact Reports, value-add content, & client-focused communications aligned with real-time market trends to drive engagement.• Delivered a 407% YoY increase in client interactions through scalable program enhancements.
EDUCATION
University of Manitoba
Bachelor of Commerce (Hon)
University of Fredericton
Executive MBA
SKILLS
ABOUT ROBIN MAHER
Vice President of Associations & Corporations
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