Robin Moore

About Robin Moore

At Eventide Communications, my focus is on the intersection of technology and emergency response, where I spearhead the integration of AI services. My role involves collaborating with diverse teams to establish processes that enhance efficiency and align with our ambitious business objectives. The go-to-market strategies for AI products I manage are reshaping emergency dispatch and 911 call handling.My approach is grounded in fostering a culture of collaboration and effective communication, both internally and with external stakeholders. With a track record in training and collaborative problem solving, the procedures I\'ve created ensure scalable AI services that meet the critical needs of public safety. Our team\'s dedication to innovation and customer experience continues to drive Eventide\'s success in delivering critical insights through AI.

Experience

1. Director of Saas Operations

   Eventide Communications

   Dec 2025 — Present

   I lead SaaS and AI operations at Eventide Communications, overseeing the systems, processes, and cross functional coordination that support mission critical solutions used by 911 centers worldwide. I partner with executive leadership to design scalable operating models that align product strategy, customer outcomes, and business goals, using Critical Insights AI as a blueprint for repeatable launches and optimized delivery. My role includes overseeing SaaS provisioning, optimization, and AI consulting, ensuring customers launch with measurable success before transitioning to long term service and support, while leading multidisciplinary teams focused on SaaS delivery, professional services, learning design, and customer engagement.

Education

• Cornell University

  Bachelor's degree, Spanish Language and Literature

  1997 — 2001

• University of Washington College of Education

  Danforth Educational Leadership Program

  2014 — 2015

• Columbia University

  Master's degree, Education: K-12 Literacy

  2004 — 2005