Robin M

Experience

1. Senior Manager IT Infrastructure - Dc & Eus

   Nse India

   Mar 2024 — Present · Mumbai, IN

   Managing entire End User Services for National Stock Exchange of India. • Handling day to day IT operations of NSE Head Office and other office across India.• Managing a team of 70+ Engineers & Managers. Across various Teams - ServiceDesk, End User Computing, Voice Telephony, VDI, Video Conference, BigFix, Procurement and Store Team.• IT Service Management, IT Governance, IT Infrastructure Management, IT Operations, IT Audits & Risk Management, Account Management, Service Delivery Management and Stakeholder Management.• Handling various Audits - Internal, External, Compliance, SEBI Audits and ISO Audits.• Handling the Capacity planning, IT Budgeting, IT Procurement, Stores & IT Asset Management.• Built 2 new Offices for NSE in Mumbai & migrated Users seamlessly.• Tech refresh for Auditorium, Boardroom and Surveillance department.• Handling IT Outsourcing contract, Vendor Management & IT Cost Management.• Working on IT infra Projects for Process improvement & Automation.• Working on ServiceNow integration with BigFix tool for Asset managementreconciliation.• Framing IT Policy & Procedures for improvement.• Risk management plan (includes risk identification, monitoring & response).• Experienced in People Management, Performance Management, KPI, Retention,Workforce Planning, IT Asset Management, IT Service Management, EmployeeExperience, Budgeting & Forecasting Planning, Stakeholder Management andAudits.• Collaborating with stakeholders and Senior Management across the organizationfor achieving Technology Goals.• Commitment in Architect resilient solutions to business challenges.• Able to interface directly with senior management to translate strategic goals intodetailed technical requirements.• Achieved improving the End User Service Level & Customer satisfaction.

Education

• Arulmigu Palaniandavar Polytechnic College

  Diploma in Electronic and Communication Engineering (DECE)

  2002 — 2005

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

  2026 — 2028

• Periyar University

  Bachelor's degree in Computer Application (BCA)

Skills

• Infrastructure
• Active Directory
• Enterprise Software
• Incident Management
• Microsoft Sql Server
• Team Management
• Microsoft Office
• Business Strategy