Robin Lu

About Robin Lu

As a Senior Technical Account Manager at Tencent Cloud, I leverage my expertise in cloud-based solutions and account management to drive business transformation for key clients. With over 6 years of experience in the cloud industry, I have a proven track record of resolving complex issues, identifying and addressing critical challenges, and delivering end-to-end solutions that align with customer objectives.I hold an MBA from Shanghai University of Finance and Economics and a Master\'s Degree in Information Technology from Murdoch University. I am also certified in TOGAF, Oracle OCP, and ITIL Foundation. My skills include resource allocation, issue resolution, and problem solving. I collaborate cross-functionally with global teams across Tencent Cloud’s USA and China offices, including sales, business development, and solutions architects, to design and deliver solutions that continuously improve customer satisfaction and product experience.

Experience

1. Senior Technical Account Manager

   Tencent Cloud

   May 2023 — Present · Palo Alto, CA, US

   Led technical programsfocused on resolving complex cloud-based issues for key clients, driving business transformation through the strategic implementation of Tencent Cloud products and deep expertise in account management.• Spearheaded customer-centric initiatives, identifying and addressing critical challenges by leveraging data-driven insights and establishing regular feedback loops to improve customer satisfaction and product experience continuously.• Collaborated cross-functionally with global teams across Tencent Cloud’s USA and China offices, including sales, business development, and solutions architects, to design and deliver end-to-end solutions that align with customer objectives and strategic goals.• Managed proactive service programs, forecasting potential technical issues and implementing preventative measures to ensure the optimal performance of Cloud networks, servers, databases, and storage solutions, reducing downtime and enhancing operational efficiency.• Acted as a strategic advisor, providing expert guidance on best practices, cost optimisation, and performance improvement, driving customer success and maximising the value derived from Tencent Cloud services.

Education

• Shanghai University of Finance and Economics

  Master of Business Administration (MBA), Master Degree

  2008 — 2011

• Murdoch University

  Master’s Degree, Information Technology

  2014 — 2015

Skills

• Sales Operations
• Professional Services
• Sharepoint
• Vmware
• Product Management
• Service Management
• Go-to-Market Strategy
• Strategic Partnerships
• Solution Selling
• Saas
• Business Alliances
• Business Intelligence
• Managed Services
• Integration
• Management
• Program Management
• Solution Architecture
• Strategy
• Microsoft Technologies
• Selling
• System Deployment
• Crm
• Security
• Enterprise Software
• Enterprise Architecture
• Partner Management
• Sales
• Vendor Management
• Project Management
• IT Service Management
• IT Strategy
• Storage
• Consulting
• Unified Communications
• Business Analysis
• Business Development
• Information Technology
• Outsourcing
• Pre-Sales
• Infrastructure