Robin L.

About Robin L.

As a highly motivated problem solver, I am committed to improving organizational mission through innovative solutions. One of my accomplishments includes optimizing processes by developing new data repositories that enhance efficiency, accuracy, and investigative outcomes. I championed an investigative process that utilizes technology and resources to reduce delays, centralize data, and improve investigations while increasing case clearance. I have driven significant enhancements to policies and processes by leveraging my diverse leadership roles and developing training programs across public safety and education. I also have a deep knowledge of learning styles and delivery processes, the VARK model, and the Kirkpatrick Model. I have more than 20 years of experience conducting needs analyses, creating objectives, developing and delivering programs, and evaluating training effectiveness in multiple settings.I possess an intellectual curiosity mindset that allows me to push boundaries and deliver visionary results even in challenging situations. I am skilled at managing internal and external stakeholder relations, negotiating and coordinating with them to improve policies, exceed benchmarks, and maintain operational efficiency. As an engagement advocate, I have developed new methods for engaging with the public to improve awareness and public trust. I have devised strategies to improve community engagement, increase public knowledge, and encourage organizational growth. I have worked closely with key partners to plan and oversee events that engage audiences and improve awareness and organizational support through the development and delivery of novel training programs.I have also demonstrated success in reorganizing programs to increase KPIs and meet benchmarks. My ability to leverage technology has resulted in significant improvements in efficiency, including a reduction of two weeks in the average case processing time, saving over annual hours. I am also skilled in identifying and implementing state and national grant funding opportunities resulting in a 10% reduction in budgetary costs. Furthermore, my leadership in spearheading the development of a new program has led to a 300% increase in KPIs and a 500% increase in application, as demonstrated by 100% participation and the development of new policy and training protocols. With a strong background in strategic communications, training and consulting, relationship management, and competitive and policy analysis, I offer a unique blend of skills to drive organizational growth and success.

Experience

1. Enterprise Account Portfolio Manager

   Allied Universal

   Nov 2024 — Present · US

   Manage contract compliance and operational performance for a $25M+ portfolio, ensuring alignment with company standards. • Utilize advanced metrics and data to drive performance management and enhance operational efficiency. • Foster strategic communication with stakeholders to maintain clarity and transparency in performance expectations.

Education

• Walden University

  Master of Science - MS, Forensic Psychology

• American Military University

  Master of Arts - MA, Intelligence Studies - Criminal Intelligence

• Western Governors University

  Master of Business Administration - MBA, Business Administration and Management, General

• University of Missouri-Saint Louis

  Bachelor of Arts - BA, Mass Communication/Media Studies

• Walden University

  Doctor of Philosophy - Ph.D., Criminal Justice

• McAfee Institute

  Certified Expert in Cyber Investigations (CECI), Law Enforcement Intelligence Analysis