Robin Joseph
S&P Global Market Intelligence
- Role
- Client Support Analyst at S&P Global
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Robin Joseph
Operating at the intersection of product, compliance, and customer experience.
Experience
Client Support Analyst
May 2024 — Present · Gurugram, IN
Ranked #4 in 10 Top RSS % Performers for 2024.• Demonstrated excellence in multi-channel customer support, consistently managing and resolving customer inquiries through phone, email, and webchat platforms while maintaining high satisfaction.• Advanced proficiency in utilizing salesforce, cisco telephony systems for accurate documentation and tracking of customer interactions, ensuring comprehensive issue resolution documentation.• Consistently met and exceeded SLA targets for query resolution across all communication channels, prioritizing customer satisfaction and swift issue resolution.• Collaborated effectively with Level 2 support teams, ensuring seamless escalation processes and timely resolution of complex customer issues.• Contributed to workflow optimization initiatives, identifying areas for improvement, and implementing efficient business processes.• Handled documentation process for compliance requests pertaining to IPO’s like QIB, 5131, RegS, etc.• Articulated and deployed product/outage notifications pertaining to different financial products that we offer across our client base.• Facilitated cross-divisional triaging to different product teams for client requests pertaining to different products.
Education
Kerala Education Society
Humanities Stream
Lingayas University, Faridabad
Bachelor of Education - B.Ed
2021 — 2023
Delhi University
Bachelor of Arts - BA
2015 — 2018
Jamia Hamdard
Master of Arts - MA
2018 — 2020
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