Robin John

About Robin John

Motivated Trainer and a dynamic Hospitality professional with 16 years of experience in the Hotel/Hospitality Industry in managing the National & International Environment Experience working in close coordination & collaboration with the Revenue Manager and Sales Department and Front Office to facilitate customer bookings and enhance customer delight Extensive experience in the hotel management systems and industry standards & compliance process, providing excellent service and hospitality following the brand guidelines to both internal & external customers Technically proficient in the usage of Hotel Management Software including Fidelio, Opera, IDS Fortune, IDS Next, IDS PAX, PMS, Winhms, Microsoft word, Excel and Power Point, promoting revenue maximization and cost minimization Resourceful Management experience, adept at the conduct of daily review of Hotel Rate/Occupancy performance with a focus on improving overall performance Accomplished professional with experience in developing and streamlining the process of staffing, scheduling, accounting & reporting and meeting training & development needs Strong knowledge of market trends and booking patterns with sound and astute knowledge of the hospitality industry Events Attainments Rajat Prakash Wedding, Year 2009 at Aamby Valley City, Lonavala, India Aero-modeling, Year 2010 at Aamby Valley City, Lonavala, India Ambassador’s Golf Cup, Year 2010 at Aamby Valley City, Lonavala, India Certifications Certified “NSDC” approved Hospitality Trainer Contact: r••••••••@gmail.com

Experience

1. Hospitality Trainer

   Frankfinn Aviation Services Pvt. Limited

   Feb 2019 — Present · Bengaluru, IN

   Plan and develop learning concepts and training techniques\\\\nLead coaching, counselling, and feedback sessions on a daily, weekly and monthly basis\\\\nDevelop and improve management training programs, training courses and workshops\\\\nResponsible for training Aviation candidate in all hospitality expects combining basic of Front office, F&B Service, Housekeeping, Accounting and Customer Service\\\\nPlan and facilitate curriculum, training manuals, multimedia visual aids, and other educational materials\\\\nEstablish procedures, programs, services and policies and assess the effectiveness of the training programs\\\\nMotivate and counsel students in areas of behavior, personal growth and study habits\\\\nTrain new hires and encourage participation in cross-training exercises with experienced employees\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Punjab Technical University

  BHM, Hotel Management

  2004 — 2007