Robin Jain

About Robin Jain

Dynamic and results-driven IT executive with 14+ years of proven success in orchestrating innovative technology solutions and optimizing global IT infrastructure. Skilled in transforming enterprise environments through deep expertise in IT Service Management, Global Command Centre operations, Enterprise Tools Engineering, Cloud & Infrastructure, and end-to-end project management.Recognized for leading digital transformation initiatives, enforcing global IT standards and policies, and fostering seamless cross-functional collaboration across diverse teams. Passionate about leveraging emerging technologies to drive innovation, mitigate risk, and ensure regulatory compliance.A strategic leader committed to building and mentoring high-performing teams, delivering initiatives that enhance productivity, strengthen business continuity, and align technology with organizational goals.

Experience

1. Associate Director -it

   Fareportal

   Apr 2024 — Present · Gurugram, IN

   As a senior IT leader, I oversee Global Command Centre and IT Service Management operations to ensure high service uptime and enhanced end-user satisfaction through proactive monitoring and governance. I lead enterprise-wide tool consolidation across IT, Digital, Finance, HR, InfoSec, and Supplier/Customer Relations—streamlining operations, eliminating silos, and driving strategic alignment. My focus on operational efficiency includes rationalizing licenses, optimizing support contracts, and reducing infrastructure overhead. I’ve significantly improved service resilience by implementing Major Incident Management best practices, conducting RCA workshops, and fostering cross-functional collaboration. With a strong foundation in IT infrastructure, I drive initiatives that support business continuity, regulatory compliance, and cost-effective technology delivery—while managing budgets, negotiating vendor contracts, and aligning IT strategy with organizational goals.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology (M.Tech.), Systems Engineering

  2011 — 2016

• Thapar Polytechnic College

  Diploma, Electrical, Electronics and Communications Engineering

  2008 — 2011