Robin Dufresne

About Robin Dufresne

Robin Dufresne is an Executive Vice President with CSG Government Solutions (CSG), a national leader in IT management consulting for complex projects that modernize the technology and business processes of large government programs. She leads Market Development and serves as the Senior Practice Director for Child Support, Child Welfare, and recently added Unemployment Insurance, Workers’ Compensation, and other programs to her management portfolio. Since she joined CSG in 2012, Dufresne has had a significant impact on its growth and culture, supporting the expansion of its footprint to serve 48 states and territories, significantly growing its workforce with hundreds of talented consultants, and establishing a reputation for excellence in management consulting.Dufresne has nearly 20 years of IT consulting experience. She is a nationally recognized thought leader in healthcare IT and reform initiatives for government public assistance programs. She has collaborated with the Centers for Medicare and Medicaid Services (CMS) as a member of the Medicaid Technology Alliance to help guide states toward the implementation of modular systems that lower operational costs and improve outcomes. She also served as the board chair for the Private Sector Technology Group and led collaboration activities between CMS and the State Technology Advisory Group. Dufresne previously served as the Medicaid Operations Director for MaineCare Services and has a Master of Science in Management degree in healthcare administration from New England College-CSG is a national leader in the management of complex projects that modernize the technology and business processes of large government programs. CSG provides project-related services including planning and strategy, program and project management, independent verification and validation, quality assurance, organizational change management, testing, system security, and federal compliance. The firm is dedicated to helping clients implement modern systems for the benefit of everyone who depends on public services.Along with recognition as one of the Top 50 Consulting Firms of 2024, CSG has also been named by Forbes as one of America’s Best Management Consulting Firms for the past seven years in a row.Specialties: MMIS, Health Insurance Marketplace, Integrated Eligibility, Medicaid Innovation, Change Management, MITA, Project Management, Medicaid, HIT, Claims, HIPAA, APCD, Unemployment Insurance, Workers\' Compensation, Revenue/Tax, Business Development

Experience

1. Executive Vice President, and Sr Practice Director

   CSG Government Solutions

   Jul 2024 — Present · Chicago, IL, US

   A member of the Senior Management Team, leads Child Support, Child Welfare, and Program Modernization practices including Unemployment Insurance Program. Also leads the firm\'s market development and brand awareness strategies.

Education

• New England College

  Master of Science Management (M.S.M), Health/Health Care Administration/Management

  2015 — 2017

• Faber Academy

  Novel Writing

• Nova Southeastern University

  Bachelor of Science (B.S.), Business Administration

  2010 — 2014