Robin Blondeau
Manager, Customer Success @Reech.Com
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WORK HISTORY
Manager, Customer Success @Reech.Com
Ville de Paris, FR
Customer Relationship Management- Build a trust-based relationship with your clients: from the onboarding phase to contract renewal, with regular check-in calls- Define and implement tailored support strategies- Ensure adoption of the solution within the client’s organization and act as a guarantor of the solution’s proof of value- Drive contract renewalBusiness Development (objective: upsells and client renewals)- Keep clients informed with news, figures, and ideas to generate opportunities- Proactively initiate and respond to client requests- Identify opportunities to grow the portfolio (feature and service upsells) in partnership with the sales team- Keep the CRM up to date and provide regular reporting to your line manager.Technical Support and Product Improvement- Liaise with the R&D team to support product improvement and the development of new features- Understand clients’ functional needs or bugs and relay feedback to the R&D team- Develop strong product knowledge to be able to deliver in-depth demonstrations to clients.
EDUCATION
PPA
Bachelor, Commerce international
PPA Business School
Master's degree, Commerce international
SKILLS
ABOUT ROBIN BLONDEAU
Customer Success Manager at Reech Influence Cloud
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