Robin Bennett
Supervisor Service Coordination @Lumacare
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WORK HISTORY
Supervisor Service Coordination @Lumacare
As the Scheduling Supervisor, I lead workforce management and service coordination for over 120 personal support workers and multiple community programs. My focus is on optimizing scheduling systems, supporting staff development, and improving service efficiency across departments.Key Highlights:Led the implementation and staff training for a new EHR (Alayacare) and scheduling system, customizing tools to align with program needs.Developed and standardized department policies and procedures to streamline scheduling and improve consistency.Conducted data analysis and workforce forecasting to enhance staff utilization and retention.Supported the launch of a new paid services department, ensuring staffing and operational targets were met.Collaborate cross-departmentally to align scheduling practices with funding, compliance, and client needs.
EDUCATION
George Brown Polytechnic
Activation Coordinator, Gerontology
Toronto Metropolitan University
Bachelor of Health Administration , Health/Health Care Administration/Management
Laurentian University/Université Laurentienne
Gerontology B.A. - Cum Laude, Gerontology
ABOUT ROBIN BENNETT
I’m a Health Administration Professional with over a decade of experience in community-based healthcare, workforce management, and program coordination. Currently completing my Bachelor of Health Administration, I’m focused on advancing into roles that emphasize project coordination, quality improvement, and health system operations.I value structured, collaborative work environments where I can drive process improvements, support teams, and help organizations deliver efficient, person-centred care.
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