Robin Baptiste

Customer Support Advocate @Softchoice

Toronto, ON, CA

Softchoice is a software, hardware and cloud IT solutions provider that equips organizations to be agile, helps them build the workplace of tomorrow, and enables them to make smarter decisions about their technology- Collaborated seamlessly across internal departments, distributors, partners, and vendors to prioritize the creation of exceptional customer experiences- Maintained daily communication with customers through multiple platforms such as phone, email, and Microsoft Teams- Assisted with project-based activities such as forecasting of equipment delivery, arranging specialized delivery, and maintaining documentation to track the progress of customer projects- Efficiently managed multiple tasks, making timely decisions while remaining responsive to customers and peers- Proactively resolved problems and identify process improvements, promoting standardization.