Robin Bains
Principal - Business Consulting Client Engagement Manager @Infosys Consulting
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WORK HISTORY
Principal - Business Consulting Client Engagement Manager @Infosys Consulting
Erlangen, DE
EDUCATION
Thapar Institute of Engineering & Technology
Bachelor of Technology (B.Tech.)
Indian Institute of Management Mumbai
Master of Business Administration (MBA)
SKILLS
ABOUT ROBIN BAINS
Chapters:1. Skills1.1 Domains:1.1.1B2B Sales (Commerce and Digital Showroom)1.1.2 CRM (Campaigns Management and Customer Service)1.1.3 PLM (Digital Twin, Digital Trace, and Sustainability)1.2. Technology:1.2.1. Sales Force SFDC (Sales Cloud, Service Cloud, Marketing Cloud, and Pardot)1.2.2. System Integration (MuleSoft and TIBCO)1.2.3. PLM (Flex PLM), 1.2.4. Service-Based Architecture and Domain Architecture1.2.5. Content Management System (Tridion)1.2.6. MDM (SAP and Semarchy)1.2.7. Basic use cases of ML and AI, and counting.1.3. Management:1.3.1. Product Management1.3.2. Program Management. Expert in designing, managing, and delivering large-scale transformation.1.3.3. Agile Transformation2. Client Exposure: Currently managing a P&L of 1+M EU per year2.1. Global Sports Wear - Germany: Program Manager (IT Carve Out Divestiture and B2B Digital Transformation lead)2.2. Global Pet Nutrition - US: CRM Lead for Campaign Management and Data Ingestion2.3. Major 3PL Logistics - France: CRM Lead for Customer Service Transformation and Smart Customer Service3. Top 5 latest work delivered:3.1. Designed the Global CRM Office for a client to drive Campaign Management, Data Ingestion, and Central Product Management. Achieved a saving of 500K USD in 3 months (Business KPIs, Operations KPIs, and Technology Excellence).3.2. Delivered the first ever Sell Out based guided selling use case for B2B sales. Capturing not just the buyer\'s persona, but also Finance, Supply Chain, Merchandising, and Sales KPIs for the partners. Bringing in the Sell-In increase of 5% per KA.3.3. Technology Excellence by Portfolio Rationalization - Merging and Micro Front End Use case for B2B digital Transformation engagement. Bringing in Technology savings of more than 100K EU per year.3.4. PLM Transformation assessment for a Sports major in France and the US. Designed and Ran workshops for stakeholders interviews, requirement gathering, transformation road map, MVP Design, and framework-based tool recommendation. Achieved a downstream of more than 3M EU per year.(Not realized yet)3.5. Designed, Managed, and Delivered the IT Carve Out for a Global Brand Divestiture. Reduced the planned budget from 1M to 650K by best practice design of the program. Team Management:4.1. Currently managing a team of 15 talented people. Skills like - Tech Arch, Product Managers, BAs, Developers, QA, Release, and Business Ops.
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