Robie B.

Patient Engagement Manager @Ultragenyx

Brisbane, CA, US

Work closely with patients and families to case manage all steps required to gain access to therapy. Counsel patient and family on reimbursement process and financial assistance options. Acts as the liaison with medical offices, specialty pharmacies and insurance companies. Manage patient transition to different sites of care. Responsible for maintaining case history for all assigned patients in the CRM system. Perform benefit investigations, follow up and monitor prior authorizations as required. Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc). Partner with Commercial Field Force to manage all patient cases within their assigned territories. Respond to patient and medical office inquiries and resolve customer problems. Maintain adherence program by ongoing persistency and compliance support via regular interactions with patient and caregivers. Manage patient assistance requests and work with partners to process applications. Provide back-up coverage for other Patient Engagement Managers (PEMs). Attend patient meetings and represent Ultragenyx at industry conferences. Travel to sales meetings, hospitals, and medical offices as necessary.

San Francisco State University

Bachelor of Science - BS

Kapiolani Community College

Certificate of Competence for Completing 80 hours in Professional Medical Coding Curriculum

Heald College

Associate of Science (A.S.)

Kapiolani Community College

Certificate of Professional Development in Basic Medical Coding

Skyline College

English 100 Composition, Career and Life Planning137