Rob Bell
Director Operational Resilience @Visa
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WORK HISTORY
Director Operational Resilience @Visa
London, GB
In this role, I act as the regional lead for operational resilience across Europe, bringing together crisis management and business continuity into a joined-up capability. I focus on ensuring resilience expectations are clear, practical and embedded across teams, with strong governance and confident delivery during real events.Selected accomplishments:Strengthened Europe-wide resilience governance by aligning crisis management and business continuity into a consistent approach across stakeholdersImproved cross-functional coordination during disruption by clarifying roles, decision-making and recovery ownership across technology, operations and leadership
EDUCATION
St Mary’s University, Twickenham
Bsc Hons, Sports Science and Geography
Northumbria University
MSc, Disaster Managment and sustainable devolpment
SKILLS
ABOUT ROB BELL
Operational Resilience, at Visa | Crisis Management | Business Continuity | Operational Resilience & Regulatory Assurance | Exercising & Scenario TestingI’m an operational resilience leader with experience building and strengthening Crisis Management and Business Continuity capability across complex, regulated and fast-moving organisations.I specialise in helping leaders and teams stay calm, coordinated and decisive under pressure, whether that’s through live incident response, governance and assurance, or realistic exercising that tests what matters most.I’ve worked across financial services, consumer technology and higher education, partnering closely with technology, cyber security, operations, risk and communications teams to ensure resilience plans are practical, exercised, and ready to stand up to real-world disruption.Career highlights:Leading regional and global resilience programmes that bring together crisis management, business continuity and operational resilience into a single, coherent operating modelDesigning and facilitating severe-but-plausible exercises that improve leadership decision-making, response confidence and organisational maturityEmbedding resilience into governance and regulatory expectations, ensuring teams can demonstrate readiness through evidence, actions and accountabilityI’m passionate about shaping resilience as a strategic capability, not just a compliance requirement. My ambition is to continue leading operational resilience at enterprise scale, building high-performing teams and strengthening the connection between resilience, technology reliability, customer trust and business performance.
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