Rob Howayeck
Director Care Strategy
- Role
- Managing Director at Motorola Solutions
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Rob Howayeck
Customer Care Strategist with extensive leadership experience driving operational…
Experience
Managing Director
May 2024 — Present · Dallas-Fort Worth, TX, US
Kenro Consulting LLC is a management consulting firm dedicated to transforming customer service organizations. With over 20 years of leadership experience in global contact centers and field operations, we specialize in driving strategic change, optimizing performance, and building high-performing teams. Our data-driven approach ensures every initiative delivers measurable improvements in customer experience, operational efficiency, and financial performance. We partner with businesses and non-profits to solve critical challenges, from process inefficiencies to organizational restructuring. Assess operations to identify opportunities and implement strategies that improve performance, customer satisfaction, and cost efficiency. Lead strategic initiatives and process transformations from business case through execution, ensuring timely, on-budget delivery. Drive adoption of new technologies and workflows, optimizing efficiency, reducing waste, and preventing customer issues through data-driven solutions.
Education
Georgia Institute of Technology
Bachelor of Science - BS, Mechanical Engineering
Georgia State University - J. Mack Robinson College of Business
Master of Business Administration - MBA
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