Robert Hopkins
Start-Up Mindset, CX and eCommerce Leader.
- Role
- Chief Sales Officer at World Connection
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Robert Hopkins
ROBERT HOPKINS, MBAGLOBAL OUTSOURCING OPERATIONS EXECUTIVE, CX TRANSFORMATION, SCALABLE GROWTH LEADERSHIP+15•••••••21Work - r•••••••@worldconnection.com Personal - GLOBAL MINDSET, CX AND E-COMMERCE LEADERVersatile executive leader with 19+ years of success leading large-scale global outsourcing operations and CX transformation across Southeast Asia, India, LATAM, and the United States. Featured public presenter for contact center trade shows and events throughout the United States. Expert outsourcing and operations architect leading business process centers, scaling workforces to 1,200+, and delivering strong P&L and ROI performance across diverse verticals. Strong operational insight with CX integration of CCaaS / UCaaS systems including Vonage, Salesforce Lightning, Five9, NICE, AmplifAI, Apollo.io, and HubSpot CRM. Adept at scaling, managing international expansions unifying corporate alignment across continents. Filipino-American with experience living and leading operations in the Philippines and India. Cross-functional strategist driving Talent Acquisition, Resource Scheduling, and Operations to meet Program fulfillments and profitability margin goals.
Experience
Chief Sales Officer
Apr 2024 — Present · Boise, ID, US
GENUINE OUTSOURCING MADE EASYC-Level executive and trusted advisor demonstrating a total understanding of outsourcing business drivers, operational imperatives, and identifying customer experience challenges. Complete vendor selection and management control supporting sales strategies; often involving CCaaS / UCaaS consulting and implementation.
Education
Willamette University
Master of Business Administration - MBA, Major - Organizational Analysis
Boise State University
Bachelor of Business Administration - BBA, Majors - Finance and Economics
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