Rob Hatfield
- Role
- at Home Team Manager at Apple
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Rob Hatfield
After 5 years in the wireless industry with Verizon Wireless, I made the move from…
Experience
at Home Team Manager
Jun 2014 — Present
The At-Home Team Manager is responsible for providing daily supervision and promoting the development of AppleCare At-Home Advisors. Must be a customer-focused person who is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Must be effective in managing performance and developing remote advisors through regular 1:1s, team meetings, coaching sessions, and setting expectations.
Skills
- Ios
- Employee Training
- Hardware
- Problem Solving
- Wireless Technologies
- Wireless
- Customer Service
- Contact Centers
- Team Leadership
- Customer Satisfaction
- Customer Experience
- Windows Server
- Call Centers
- Lte
- Team Building
- Cross-Functional Team Leadership
- Technical Training
- Time Management
- Customer Retention
- Testing
- Coaching
- Troubleshooting
- Os X
- Mac Os
- Training
- Teamwork
- Switches
- Team Management
- Microsoft Certified Professional
- Iphone
- Software Installation
- Technical Support
- Management
- Leadership
- Telecommunications
- Social Networking
- Windows Xp
- Change Management
- Networking
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