Rob Gwatkin

Global Senior Service Delivery Manager (Digital Service Management) @Veolia

Senior Service Delivery Manager for Veolia\'s Global ITSM Centre of Excellence- Product owner for ITSM and ESM in ServiceNow - Product design authority for all areas - Global process owner for ITSM and ITBM - Global Service Delivery and ServiceNow support - Global Deployments (new, maturing, and enhancement) Delivering both tools and process as a platform to business and IT functions and teams using ITIL, Agile and Devops in support of 130k users in over 40 countries. Deployment and adoption of ServiceNow and ITSM processes to Veolia Global business units. Management, assurance and governance of support and transition activities for the global platform. Leadership of global communities of practice in key process areas.