Robert Grasmuck
Senior Executive Consultant, Itsm Program Itil Availability and Service Level Management Workstreams @Bank of America
Portland, ME, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
Senior Executive Consultant, Itsm Program Itil Availability and Service Level Management Workstreams @Bank of America
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EDUCATION
2008 — 2009
Western Governors University
MBA, Masters’ in Business Administration (MBA) I.T. Track
1991 — 1993
Southern Maine Community College
AAS, Computer Technoloy, Advanced Network Design
N/A
Alice Peterson's Piano Class
Large Enterprise Distributed Computing Operations Management
1985 — 1991
University of Southern Maine
BA, Sociology, Statistics, History, Computer Science
SKILLS
Incident ManagementChange SynergyData CenterVendor ManagementItilOperational StreamliningHealthcare Information TechnologyCapacity ModelingRisk MitigationOrganizational EffectivenessIT Service ManagementCollaborative Problem SolvingChange ManagementRelease ManagementStrategic LeadershipHigh AvailabilityGovernment ContractingIncident CommandProcess ImprovementExecutive ManagementDecision ManagementIT ManagementClinical InformaticsAvailability ManagementRisk ManagementMajor Incident ManagementGlobal LeadershipManagementFinance ITTechnology AlignmentProgram ManagementIncident ResponseIT OperationsCross-Functional Team LeadershipLeading ChangeProblem ManagementCost ManagementService DeliveryOperating BudgetsIT Audit
ABOUT ROBERT GRASMUCK
At Bank of America, leadership in IT Service Management (ITSM) and IT Infrastructure…
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