Robert Grasmuck

Senior Executive Consultant, Itsm Program Itil Availability and Service Level Management Workstreams @Bank of America

Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Present

Senior Executive Consultant, Itsm Program Itil Availability and Service Level Management Workstreams @Bank of America

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EDUCATION

2008 — 2009

Western Governors University

MBA, Masters’ in Business Administration (MBA) I.T. Track

1991 — 1993

Southern Maine Community College

AAS, Computer Technoloy, Advanced Network Design

N/A

Alice Peterson's Piano Class

Large Enterprise Distributed Computing Operations Management

1985 — 1991

University of Southern Maine

BA, Sociology, Statistics, History, Computer Science

SKILLS

Incident ManagementChange SynergyData CenterVendor ManagementItilOperational StreamliningHealthcare Information TechnologyCapacity ModelingRisk MitigationOrganizational EffectivenessIT Service ManagementCollaborative Problem SolvingChange ManagementRelease ManagementStrategic LeadershipHigh AvailabilityGovernment ContractingIncident CommandProcess ImprovementExecutive ManagementDecision ManagementIT ManagementClinical InformaticsAvailability ManagementRisk ManagementMajor Incident ManagementGlobal LeadershipManagementFinance ITTechnology AlignmentProgram ManagementIncident ResponseIT OperationsCross-Functional Team LeadershipLeading ChangeProblem ManagementCost ManagementService DeliveryOperating BudgetsIT Audit

ABOUT ROBERT GRASMUCK

At Bank of America, leadership in IT Service Management (ITSM) and IT Infrastructure…

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Robert Grasmuck — Senior Executive Consultant, Itsm Program Itil Availability and Service Level Management Workstreams at Bank of America in Portland, ME, US | Unifers