Rob Baker

About Rob Baker

Vice President of Omni-channel Fulfillment with extensive professional experience developing and launching data-driven programs and projects spanning omnichannel innovation, customer experience, and digital strategy to influence consumer behavior and augment revenue growth. Passionate, results-oriented team leader with a proven record of designing effective training and development programs to elevate customer experience, improving overall retail operations and customer relations. Versatile and astute strategist leveraging Six Sigma and Agile methodologies to evaluate business needs, identify inefficiencies, and implement process improvements that transform under performing departments into profitable revenue generators that bolster sales growth. Areas of Expertise:Customer ExperienceBusiness Development StrategyDigital Solutions & StrategyFranchise Operations ManagementOmnichannel InnovationProduct & Project ManagementTurnaround StrategySix Sigma & Agile MethodsTeam Training & DevelopmentNew Retail LaunchP & L ManagementKey Stakeholder Relations

Experience

1. VP, Omnichannel Fulfillment

   Lowe's Companies, Inc.

   Feb 2022 — Present · Charlotte, NC, US

Education

• University of South Carolina

  Biology, General

  1991 — 1995

Skills

• Operations Management
• Employee Training
• Sales Operations
• Store Operations
• Customer Service
• P&L Responsibility
• Driving Results
• Income Statement
• Integrated Marketing
• Cross-Functional Team Leadership
• Customer Experience
• Selling
• Stores
• Customer Satisfaction
• Training
• Team Building
• Management
• Retail
• P&L
• Retail Management
• E-Commerce
• Training & Development
• Sales
• Retail Systems
• Multi-Unit
• Cpfr
• Merchandising
• Visual Merchandising
• Big Box
• Loss Prevention
• Store Management
• Leadership
• Inventory Management
• Inventory Control
• Profit
• Strategic Planning
• P&L Management
• Multi-Channel Retail
• Team Leadership