Robert Xiong

About Robert Xiong

Key Expertise:• Product Roadmap and stakeholder management: lead product owner for go-live and go-to-market product strategy• API Integration with on-site and offshore dev teams: defining product requirements and working with developers on backend development and deployment• Mobile and Web UX/UI Implementation: mockup design via wireframes, testing and deployment of frontend customer experience • Digital wallets and payments: familiarity with functionality and development process on some of the market leading product today including Paypal, Venmo, Alipay and Wechat pay

Experience

1. Senior Ai Product Owner

   Verizon

   Jan 2024 — Present · Atlanta, GA, US

   Owning and driving product delivery roadmap by following the product strategic roadmap and vision • Leading the product roadmap with OKRs and benefits and product feature level tracking of benefits enabled • Working closely with IT leads to design the best solution for the product to keep it scalable and flexible • Driving the product features/capabilities with Agile framework with day to day working in and out of Jira, confluence and other Agile tools. • Creating and driving mock ups and UI/UX for the product features and stories • Proposing and coming up with the best user experience flow and screens for the product features • Creating and managing product Catalog with detailed documentation about the product’s capabilities and features • Working closely with stakeholders and users to gather requirements and feedback • Interfacing with users, IT, project managers, and supplier organizations to meet business objectives related to self-service, revenue generation, customer retention, end-to-end communications, and customer satisfaction. • Supporting platform/product transformation, requirements development, lifecycle management, testing, and validation of use cases. • Using the intelligence platform to power new for the product including but not limited to partnering with channel, customer experience, execution team, and other stakeholders to maximize the use of each intelligence asset created by the team.

Education

• UC Santa Barbara

  Business Economics, Economics

Skills

• Excel
• Crm Software
• Linkedin
• Public Relations
• Corporate Communications
• Social Marketing
• Press Releases
• Start-Ups
• Sales
• Microsoft Excel
• Social Media Marketing
• Crm
• Salesforce.com
• Sales Management
• Social Networking
• Business Development
• Customer Service
• Management
• Team Building
• Selling
• B2b
• Analysis