Robert Boileau
Senior Technical Writer / Team Lead at Zoox
- Role
- Senior Technical Writer Team Lead at Zoox
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Robert Boileau
I can talk to anybody. I take pride in knowing that I can have an honest conversation with anyone I meet. Communication is key, and I excel at writing to specific audiences. I enjoy transforming complex topics into easily understood, concisely written documentation. Standardized work instructions result in standardized work. I feel that good documents should leave no questions unanswered. I\'m dedicated, and I consistently surpass the expected results. I strive to be the \"go to guy\" for the toughest tasks.
Experience
Senior Technical Writer Team Lead
Sep 2021 — Present · 1149 Chess Dr., US
Created the first Zoox end-to-end service manual for all vehicle fleets which supports MFG EOL Repair and post-factory gate maintenance and repair operations nationwide- Established the team documentation process and style guide- Sourced and setup Oxygen XML Editor as the primary authoring tool for BaseOps Engineering- Created and continue to manage a JIRA project for all Service Manual documentation- Created and maintain a Github org and repository for a team of 10 technical writers- Either authored or was part of the review/approval process for procedures and procedure updates- Successfully onboarded 2 interns to FTE and 1 intern to a contract position- Recruited, onboarded, and trained 20 contract writers over the last 4 years- Established a BaseOps training program and recruited 3 technical trainers to support both operations technicians and manufacturing- Part of sourcing and securing a 3rd party authoring company to support diagnostic/troubleshooting content development
Education
Atlantic Cape Community College
Associate of Arts - AA, Literature
San Francisco State University
Bachelor’s Degree, Technical and Professional Writing
2013 — 2016
Skills
- Javascript
- Technical Writing
- Editing
- Social Networking
- Photoshop
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Marketing Strategy
- Social Media
- Indesign
- Dita Xml
- Event Planning
- Database Administration
- Information Systems
- Microsoft Office
- Creative Writing
- Marketing Communications
- Leadership
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