Robert Wallner

About Robert Wallner

Over 30 years of IT experience of team leadership and technology optimization experience across multiple sectors, in multi-site environments domestically and internationally. Recognized for demonstrating a natural aptitude for project management, as well as for strategic planning and process improvement, I have a strong history of contributing to company growth throughout my career. Professional focal points include: hardware, software, operating systems, security, network / server administration, system administration, call center / helpdesk procedures, disaster recovery planning, voice and video conferencing, business development, continuity planning, operations management, project management, business analysis, client relationship management, reporting, remote/territory management, team leadership, training, mentoring, IT Management, IT Strategy, program management, vendor management and performance assessment. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, as well as budgeting, cost control, P&L, policy management, and resource allocation proficiency to support efficiency and maximum returns. Colleagues describe me as a progressive, driven, down-to-earth, technical, analytical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. Senior Manager Information Technology Infrastructure

   NSF

   Oct 2021 — Present

   As a servant leader, I provide leadership, development, mentoring and performance management and determine short and long-term personal needs for Infrastructure Team.• Collaborate on overseeing a $4 million budget, contributing to strategic financial decisions and resource allocation.• Plan and direct the installation and maintenance of server operating systems, network, firewall, security, servers, storage, database administration, telecommunication, and back-up and recovery of system hardware and software.• Ensure the security of the network and data through secure baseline configurations and adhering to a strict change control methodology.• Proven track record in meeting global infrastructure PMO strategic goals and maintaining a positive, constructive, team-oriented attitude.• Creating and implementing detailed project roadmaps, proactively addressing risks, interdependencies, and constraints to ensure the success of infrastructure projects and M&A,integrations.• Coordinate, support, and execute 3rd party packaged software updates and vendor management.• Perform regular audits and maintain required documentation to support internal and external audits.• Develop, establish and implement measurable standards (KPI’s) for service delivery, service support and problem resolution as they apply to the infrastructure.• Lead the Change Advisory Board (CAB) meetings. Current Projects • Integration of aquired companies into corporat network and standards.• Leading the design and implementation of a disaster recovery and business continuity solution.• Managing the reduction of technical debt through decommissioning legacy servers and upgrading non-supported operating system.

Education

• Michigan State University - Eli Broad College of Business

  Masters, Business Administration

  2007 — 2009

• University of Phoenix

  BSIT, Information Technology

  2004 — 2007

• Michigan State University

  Executive MBA

  2007 — 2009

• Michigan State University

  MBA

• University of Phoenix

  BS, Information Technology

Skills

• IT Operations
• Management
• Disaster Recovery
• Technical Support
• Consulting
• Integration
• Software Documentation
• Vmware
• Active Directory
• Itil V3 Foundations Certified
• Process Improvement
• IT Management
• Data Center
• Networking
• Microsoft Exchange
• Help Desk Support
• Security
• System Administration
• Operating Systems
• Servers
• IT Service Management