Robert Viggiano

About Robert Viggiano

Seasoned Customer Success & Account Management Executive with deep Security, Network, FinOps, & Cyber Risk Management experience who achieves Best In Class standing across all measurable aspects of Customer Success & Account Management.In a leadership role, practitioner role, or player/coach role, I am adept at building Customer Success & Account Management programs from ground-up, increasing performance of teams, while creating strong & lasting relationships with customers. Equally comfortable in the CxO office and across all stakeholder teams. Created, delivered and presented artifacts for all aspects of Customer Success & Account Management programs including customer facing and internal collateral for Intro to CS, Kickoff’s, QBR/EBR decks, Governance, Desired Outcome Workshops, Program Review, Renewal & Expansion Playbooks, SOP’s, Customer Health Scoring & Metrics, etc.I have a demonstrated history of excelling in cross-functional environments towards a common goal of customer loyalty. My well-rounded skill sets have been developed over decades of working in and leading CS & Account Management orgs, PS orgs, Support Orgs, & Business aligned functions. Having both customer employment and vendor employment experience, I possess a unique ability to advocate for the best outcomes of both.

Experience

1. Senior Partner Customer Success & Cyber Risk Strategy

   Safe Security

   Nov 2024 — Present · Raleigh, NC, US

   I own the post-sale account relationship driving customer retention, increased adoption, foster account growth, and promote advocacy within a customer portfolio. In my role, I collaborate with senior executives and stakeholders to address complex cyber risk challenges. Leveraging Safe Security\'s AI Enabled platform, SafeOne, I work with CISO\'s to measure, mitigate, and make informed decisions about enterprise-wide cyber risk in real-time leveraging FAIR, the de facto standard in CRQ. My role is crucial in assisting organizations to understand their risk exposure and financial impact of risk, ensuring a fortified cyber risk posture.Highlighted Achievements:• Q3 CSA of Quarter winner• 95% GRR & 110% NRR portfolio results• Member of CAB and Exec Sponsor program• Conducted multiple executive and practitioner workshops resulting in operational maturity of Safe’s CRQ & TPRM solutions• Train and mentor new team members

Education

• Hofstra University

  BS, Computer Science