Robert Battle
Senior Incident Manager | Licensed FL Realtor
- Role
- Senior IT Incident Manager at Booz Allen Hamilton
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Robert Battle
I am an Enterprise Technology, Operations, and Program Management leader with 20+ years…
Experience
Senior IT Incident Manager
Jun 2023 — Present
Lead prompt responses to IT incidents (e.g, system outages, security breaches, and service disruptions), ensuring timely and effective resolution, through coordination with cross-functional teams to address incidents and minimize their impact. Establish and refine incident management procedures, including escalation paths, communication protocols, and incident categorization through regularly reviewing and updating incident response plans to ensure alignment with changing technologies and business needs. Enable seamless communication within internal teams, stakeholders, and leadership during incidents, delivering precise and transparent updates on incident status and resolution advancement; orchestrating post-incident evaluations, leveraging feedback to pinpoint valuable process enhancement prospects.
Education
Western Kentucky University
Master of Business Administration - MBA
University of Maryland Global Campus
Bachelor of Science (BS)
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