Bob Sugg
Manager, Technical Success Management | Strategic Partner | AI Advocate | Zscaler Certified | Presidents Club
- Role
- Manager, Technical Success Management at Zscaler
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Bob Sugg
Accomplished Leader with a track record of creating business growth via entrepreneurial leadership and developing high-performance teams. Demonstrated history of working within the Enterprise Software as a Service (SaaS) and Network Security industries with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organizing various professional meetups.I am passionate about innovative solutions that transform business processes to enhance the consumer experience impacting top line and lower the cost of operations for bottom-line savings. As an energetic professional that focuses on leveraging the value of a diverse workforce through comprehensive thought leadership, I\'m focused on building an environment where employees can unleash their bestselves and help our customers win.My notable accomplishments include conceptualizing and introducing creative, effective marketing/customer success solutions and initiatives to propel the achievement of organizational goals and realize improved customer retention and profit enhancement.Specialties:Management & Leadership Enterprise Account Management Customer/Sales Support Upselling Renewals Client Onboarding Project Management Team Engagement Client Relationship Management Product Management Revenue Generation Sales & Marketing Strategic Partnerships/Alliance Cross-functional Leadership
Experience
Manager, Technical Success Management
Aug 2025 — Present
Education
Cabrini University
Bachelor of Science (B.S.), Marketing
Miller Heiman
Continuing Sales Education, Strategic Selling, Negotiating Success, Competitive Selling
Skills
- Marketing
- Product Management
- Rois
- Software as a Service (Saas)
- Business Development
- Public Speaking
- Customer Relationship Management (Crm)
- Social Media Marketing
- Microsoft Excel
- Life Insurance
- Microsoft Office
- Sales
- Microsoft Word
- Team Leadership
- Salesforce.com
- Leadership
- IT Service Management
- Marketing Strategy
- Account Management
- Management
- Business Analysis
- Google Analytics
- Enterprise Software
- Sales Management
- Direct Sales
- Make IT Happen
- Public Relations
- Social Media
- Project Management
- Rainking
- Unfair Competition
- Google Adwords
- Crm
- Customer Service
- Product Marketing
- Customer Satisfaction
- Competitive Analysis
- Start-Ups
- Lead Generation
- Saas
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