Robert Stansfield
Director of Operations, CRN
- Role
- Director, Operations, Crn at OEC
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Robert Stansfield
Strategic and people-focused operations leader with almost two decades of experience driving performance, innovation, and growth in service-based environments. I specialize in leading field services and customer support/success teams across several unique business unitsCurrently serving as Director of CRN Operations at OEConnection, I oversee national teams and collaborate cross-functionally to deliver scalable solutions that enhance customer experience and drive revenue. My leadership style is grounded in clarity, accountability, and empowerment—developing high-performing teams and aligning talent with business goals.With a strong background in operational strategy, change management, and professional services automation, I thrive in dynamic environments where execution and innovation go hand in hand.
Experience
Director, Operations, Crn
Apr 2025 — Present
Lead and coach CRN Field Services and Customer Success teams, fostering a high-performance culture- Collaborate with senior leadership on talent strategy, including recruitment, onboarding, and retention- Drive operational efficiency through process improvements and platform optimization- Serve as a key liaison with OEM partners for Certified Collision Program execution- Oversee deployment and execution of field-based Collision Certification initiatives- Manage sales opportunity tracking, commission structures, and payroll support- Contribute to annual budgeting and resource allocation to meet strategic objectives
Education
Cleveland State University
Bachelor of Arts (B.A.), Communication, General
2010 — 2014
The Ohio State University
Health Services/Allied Health/Health Sciences, General
2002 — 2006
Skills
- Saas
- Strategic Consulting
- Customer Relationship Management (Crm)
- Sales Management
- Consultative Selling
- B2c
- Sales
- Consultative Selling Style
- Business-to-Business (B2b)
- Account Management
- Consulting
- B2b
- Customer Relations
- Training
- Customer Satisfaction
- Process Improvement
- Management
- Team Building
- Business Process Improvement
- Customer Retention
- Customer Service
- Call Centers
- Business Development
- Software as a Service (Saas)
- Loan Origination
- Mortgage Lending
- Selling
- Sales Process
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