Robert Southall Cx Specialist
Customer Experience Director, Worcestershire & Shropshire @Insight6
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WORK HISTORY
Customer Experience Director, Worcestershire & Shropshire @Insight6
EDUCATION
Royal Grammar School Worcester
A Levels , Economics / German / French / Mathematics
University of Warwick - Warwick Business School
Bachelor's Degree, BSc International Business
University of Konstanz
Bachelor's degree, Political Science and Government
ABOUT ROBERT SOUTHALL CX SPECIALIST
Strategic and results-driven Customer Experience Director with over 20 years of proven success in designing and executing customer-centric strategies which drive loyalty, satisfaction, and revenue growth. Adept at leading cross-functional teams to deliver seamless, personalised, and consistent experiences across digital and physical touchpoints. Known for transforming customer insights into actionable improvements, aligning CX initiatives with business goals, and fostering a culture of continuous improvement. Demonstrated expertise in journey mapping, VOC programs, CX technologies, and stakeholder engagement. Passionate about building meaningful connections with customers while maximising value for businesses.
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