Robertson Napalit
Technical Support Specialist @Infobase
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WORK HISTORY
Technical Support Specialist @Infobase
New York, NY, US
EDUCATION
Amazon Web Service Training and Certification
Certificate of Completion, AWS Cloud Practitioner Essentials - AWS Core Services
Technical Institute of America
Certificate of Completion, 35 Hours Cisco Certified Network Associate CCNA Exam Prep
NORTEL Technical Education
Certificate of Completion, Transportnode Express Family: Installation, Operation, Administration, Maintenance & Provisioning
Amazon Web Services Training and Certification
Certificate of Completion, AWS Cloud Practitioner Essentials - Course Introuc
NORTEL Technical Education
Certificate of Completion, S/DMS Transport Node OC-48 Linear NE OAM&P
NORTEL Technical Education
Certificate of Completion, Broadband Site Team Leader
Williams Technology Training
Certificate of Completion, BMC Remedy (ITSM)
Williams Technology Training
Certificate of Completion, Basic Telecommunications
NORTEL Technical Education
Certificate of Completion, DWDM/MOR SLAT
NORTEL Technical Education
Certificate of Completion, Packaged Pre-Work for Course 4378 - Universal SLAT
Learning Tree International
Certificate of Achievement, Introduction To Technical Writing Training
Lucent Netcare Technical Education
Certificate, NavisCore NMS Fundam
ABOUT ROBERTSON NAPALIT
Proven ability to understand and troubleshoot complex hardware-software layer problems under pressure. Experienced in handling critical application outages in an large scale operations, driving root cause analysis and remediation. Handled over incident tickets encompassing multiple enterprise campuses.Project driven and ability to collaborate within inter-departmental IT teams, software vendors, business stake holders and go-live completions.Understanding of private cloud principles in a datacenter with exposure to public cloud such as AWS, Azure, and Google solutions.
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