Robert Scuderi
Head of Technical Services @Sendbird
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WORK HISTORY
Head of Technical Services @Sendbird
Lead Sendbird’s global Technical Services organization, encompassing: • Pre-sales Solutions Engineering (Sales Engineers, Solutions Architects) • Post-sales Technical Success and Onboarding • Multi-tier Support across global marketsKey contributions: • Built and scaled a unified technical GTM org across 3 regions and multiple functions • Designed and operationalized pre-sales validation processes for PoC/PoVs • Defined and implemented post-sales technical success frameworks to accelerate adoption • Created closed-loop feedback between Field and Product to inform roadmap decisions
EDUCATION
Grumman Data Systems Institute
Electronic Technology, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT ROBERT SCUDERI
I lead Sendbird’s Technical Services organization, where my remit spans pre-sales engineering, post-sales technical success, and global support operations. My teams Solutions Architects, Sales Engineers, and Technical Support Engineers, serve as the technical interface between Sendbird and our customers across every stage of the journey.My focus is on enabling customer success while driving scalable go to market execution. I work cross functionally with Product, Sales, and Marketing to ensure our technical strategy aligns with business priorities especially in the fast-moving space of AI-powered customer engagement.
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