Robert Salgado
Desktop Support Technician @Golden 1 Credit Union
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WORK HISTORY
Desktop Support Technician @Golden 1 Credit Union
Sacramento, CA, US
Installing and configuring hardware and software components to ensure usability. •Troubleshooting hardware and software issues. •Upgrading the entire system to enable compatible software on all computers. •Installing and upgrading anti-virus software to ensure security at the user level. •Performing tests and evaluations of new software and hardware. •Providing support to users and being the first point of contact for error reporting. •Establishing good relationships with all departments and colleagues. •Conducting daily backup operations. •Managing technical documentation.
EDUCATION
Visions In Education
Gen Ed, Education
Kaplan University
Associate's degree, Information Technology
ABOUT ROBERT SALGADO
experience in EPIC EMR platform experience in Video Visit Support Software experience in providing quality customer service. experience in remote support clients through the use of enterprise-level remote access. experience working in an office environment using computer skills, operating office machines, fax, and photocopiers. Typing 73 WPM strong analytical and problem-solving skills Installing software and application to user standards troubleshooting hardware and software problems. Computer assembling and maintenance. strong oral and written communication skills. troubleshooting of personal computers. online Support concerning customer computer problems and network situations. configuring and troubleshooting desktops, laptops, and servers. installing Hard disks, CD Drives, Sound Blaster cards, CPU, Memory, Power supply, Network card, Video graphics card, Hard disk controller card on PC systems, and More. In Server management and Installation. troubleshooting IOS Devices experience installing and troubleshooting different versions of client application software. familiar with Web Technology. HTML, CSS Languages experience with virus protection products. Familiar with Applications like MS Project, Abode, MS Office Suite, Photoshop, Illustrator and MS Live Meeting, Team Viewer, Join Me, Coffee Cup, and More.
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