Andy Roberts Fbcs
Head of Product @Virgin Media O2
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WORK HISTORY
Head of Product @Virgin Media O2
Development of Care, Sales & Retention Product Strategy, with the Exec Business Owner and Technology Sub-Domain Owner. Ownership of a single Product roadmap, supplier relationships, business cases and budgets to support the delivery of 3-year plan and \'Converged Contact Centre\' strategy.• Product Portfolio owner for Customer Contact; Care, Sales & Retention.• Accountable for the technology Product roadmap for all customer contact platforms, and alignment to future business requirements.• Contract & Relationship owner for key suppliers.• Lead on business cases for Products to support delivery of the 3yr plan.• Budget planning & prioritisation across Product Portfolios to ensure alignment, investment optimisation and identify synergies.• Evaluate new business requirements, ensuring they align with the business strategy, end-state architecture and 3-year plan.
EDUCATION
Sheffield Hallam University
Master of Science (MSc)
SKILLS
ABOUT ANDY ROBERTS FBCS
Experienced and versatile leader with influential UK and Global roles in Technology Transformation, Product Development and Contact Centre optimisation. Passion and proven record in building and leading diverse, successful teams.
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