Robert Riechardt
Customer Success Manager @Callminer
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WORK HISTORY
Customer Success Manager @Callminer
Toronto, ON, CA
Overview:CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
EDUCATION
Université de Poitiers
DEUG
Paris-Sud University (Paris XI)
Master's degree
University of New Brunswick
Bachelor of Arts - BA
Lycée français de Berlin - Französisches Gymnasium
Baccalauréat
University of Connecticut
Master of Arts - MA
University of Connecticut
Master's degree
SKILLS
ABOUT ROBERT RIECHARDT
In January 2022, I started my new career with CallMiner, where I have the opportunity to work for the best company in Conversation Analytics! I am a Innovative Product Owner with 6+ years of experience in Product and Project Management and 10+ years in Operations, Customer Success and Program Management. As a project lead, I helped the company to improve KPIs over 5 consecutive years and championed the development and utilization of Cloud based tools that optimized Operational efficiencies and performances- Managed the Product implementation for the new the Call Center Technology and Speech Analytic/Artificial Intelligence/Machine Learning Tools - Led Content Management overhaul of the Portfolio Management System and the related Workflows - Spearheaded the Client Services Training for all Operations - Developed Self-Service Tools for all Employees - Provided Translation Services for Internal and External Stakeholders - Trilingual Abilities in English, French and German I am drawn to and am excited at the Opportunity to work with and learn from highly creative and driven People. I believe I can bring a unique perspective to the Team dynamic with my past Experiences and my Cross-Cultural Background both Professionally and Personally. I am highly dedicated to developing Innovative Solutions, discovering new ways to accomplish Goals, and to identify Patterns that have an impact on Business Operatives. I enjoy Challenges, new Responsibilities, and building Relationships through multiple Channels with Cross-Functional Teamwork and Experiences. In the end, to have the ability to develop Solutions, improve Stakeholder Engagements, and elevate their work Experiences is essential to me to create a successful Workplace Community.
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