Robert B.
Global IT Operations Manager - Global Command Center Operations @Las Vegas Sands Corp.
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WORK HISTORY
Global IT Operations Manager - Global Command Center Operations @Las Vegas Sands Corp.
Dallas-Fort Worth, TX, US
Key Responsibilities LeadershipServe as the senior escalation authority for Command Center and IT operations, ensuring rapid resolution of complex incidents and effective engagement with executive leadership. Lead 24/7 enterprise Command Center operations supporting critical applications, infrastructure, servers, storage, and network environments to maintain availability, reliability, and performance.Provide strong people leadership through mentorship, technical guidance, and cross-functional collaboration with engineers, analysts, and operations leaders. Manage staffing models and shift schedules to ensure consistent coverage, operational resilience, and seamless handoffs across shifts.OperationsDrive operational excellence by implementing and enforcing standardized incident management and escalation procedures, maintaining clear documentation and audit-ready records. Analyze performance metrics and operational KPIs to identify risks, trends, and improvement opportunities.Partner with engineering and executive stakeholders to enhance monitoring, incident response, and operational workflows. Champion continuous improvement initiatives that increase efficiency, strengthen security and compliance, and advance the maturity of Command Center operations through adoption of best practices and emerging technologies.
EDUCATION
National Louis University
BS, Business Management
DeVry Institute of Technology
AAS, Electronics
National Louis University
Master of Business Administration (MBA), Business Administration and Management
ABOUT ROBERT B.
I am an experienced Executive in Global Communication and IT Operations with a proven track record of leading global IT, network, and communications operations. Throughout my career, I have managed large, high-performing teams across multiple regions to deliver innovative, cost-effective strategies that enhance operational efficiency and system reliability. I specialize in transforming underperforming teams and consistently exceeding KPIs aligned with critical business objectives.Core Expertise:Global Infrastructure Leadership: Demonstrated expertise in developing and executing scalable operational strategies in complex, multi-geographic environments.Operational Excellence: Improved system uptime by implementing standardized operational procedures (MOP/SOP) and optimizing incident management workflows.Strategic Financial Oversight: Managed budgets exceeding $100M and negotiated vendor relationships to drive significant financial savings and optimized resource allocation.Technical Program Management: Successfully established Network Operations teams and designed resilience strategies that decreased repair times by 35%.Career Highlights:Las Vegas Sands: Currently leading a 24/7 Global Infrastructure Command Center, serving as the primary escalation point for complex IT incidents.Tesla: Managed offshore teams across EMEA and APAC to support the Supercharger Network, driving a 25% increase in performance metrics.McKesson: Provided technical leadership for a global footprint, managing over wireless devices and complex VOIP telephony solutions.Intuit: Mentored supportability experts to deliver world-class customer experiences and proactive issue resolution.
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